The best kind of manners (and leaders)



Queen Elizabeth is coming to your house for tea. She's on her way.

But you are still in your PJs, and the living room is a mess.


According to the classic study by Brian Masters, up to a third of Britons have had this anxiety dream.


Even more interesting is how the dream ends.


Often, it’s with the Queen complimenting the dreamer on what a nice cup of tea they make or confiding in them about how difficult it is dealing with her grandchildren.


The happy ending says a lot about why this Queen was so beloved.


Beyond etiquette and protocol, Elizabeth was a leader who exemplified the best kind of manners: the desire and readiness to make people feel at ease and perfect, just as they are.


My latest letter to The Globe and Mail elaborates: